Complaints Policy
Our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when the client is unhappy with the service. We aim to handle complaints quickly in an effective, fair and honest way.
The policy aims to ensure that: All members of the public know how to feedback to Bad Apple Hair Salons and the process of making a complaint is simple; All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the customer informed of the progress;
How a complaint can be made:· To the salon manager or head office:
Email: customerservice@badapplehair.com
Letter: Bad Apple Hair Head Office, 16 Victoria Street, Wolverhampton, WV1 3NP
Complaints 10 days after your appointment regarding the quality of service will not fall into our complaints policy and will be discarded.
Retail Refund Policy
A items purchased within the salon can be returned and a credit note or exchange will be available within 14 days of purchase with a valid Bad Apple Hair receipt.
We do not offer refunds once the item has left the salon.
Cancellation
Policy.
All appointments require a holding fee to be booked. We appreciate that sometimes you may need to cancel or reschedule your appointment and we kindly request that you provide at least 48 hours notice. Failure to provide sufficient notice will result in a loss of up to 100% of the appointment cost being taken.
Clients will be required to pay a nothing if appointment when cancelled with 48 hours in advance and 100% of the cost should you cancel 24 hours or less- if you do not show up for you appointment you will also be charged the full 100% cost.
If a stylist/ technician know longer works for the company your deposit will still remain with the salon and be allocated to another technician/ stylist at the closest available time slot.
